FAQ'S

Sales & Customer Helpline  T: 01242 241 206

E: admin@tradeduplication.com

E: artwork@tradeduplication.com

FAQ'S

  • Do I have to order on-line?  No you can also Call our sales and customer helpline and place your order over the telephone 01242 241206

 

  • Can you Check my artwork before i place my order? Yes we can check your artwork before you place your order, please email you artwork to artwork@tradeduplication.com , if you need any templates or guideance please have a look at the templates and specification guide here

 

  • What is Digital UV Thermal Disc Printing? The latest printing technology that permanently bonds the UV inks to the face of the Disc by passing a Ultra violet light source over the inks. This enables us to print on to any colour discs, white, silver gold the list is endless.  Please view our brief youtube videos to see the printer in action.

 

 

  • Can i email the Music tracks? Emailing of tracks is not the most secure way of transmitting your music, by creating a master disc and posting it to us, you can listen and check each of the tracks, we then have a master you are happy with to create our duplicates. Posting us the master will not slow down the production of your discs as we can be printing the discs and any inserts while your disc is in the post, so as soon as your master arrives we can duplicate the pre printed discs to ensure a speedy turnaround.

 

  • Can you help me create my artwork? Yes, please call the customer helpline on 01242 241206 to discuss your project

 

  • Do you provide templates for artwork creation? Yes we do, please see the template page above, before you start please read through our Artwork Specification Guide also located in the Template page above.

 

  • Are you able to shrink wrap the finished product? Yes for a professional finish we are able to shrinkwrap your finished cds dvds or Blu-ray cases. Youtube Clip of our shrink wrap process below.

 

 

  • Do you have Discount codes? Yes we quite often run promotions, check out our facebook page and twitter to see our latest promotions. Remember to add your discount code in the shopping cart before emailing your quote or checking out as we cant add the discount if the order has already been placed. Discount codes are also valid when placing telephone orders but please remember to mention your code before you pay for your order.

Contact Us

01242 241 206

Trade Duplication
Unit 12
St Georges Business Park
Alstone Lane
Cheltenham
GL51 8HF

Customer Service

Our high speed duplication is delivered within 2-4 working days of us receiving suitable artwork and master files. We use Parcel force next day delivery (Uk Mainland), tracking details will be emailed once your order has been shipped.

Your total satisfaction is our Aim.